Privacy Policy for Custom Encounters
Last Updated: 12-5-2025
At Custom Encounters, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website or make a purchase.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information in order to process orders, improve our services, and provide a secure and personalized shopping experience. This includes:
A. Personal Information
Provided voluntarily when you make a purchase, create an account, or contact us.
This may include:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by third-party payment processors; we do not store full credit card numbers)
B. Automatically Collected Information
When you visit our site, certain information may be collected automatically through cookies and similar technologies, such as:
- IP address
- Browser type and version
- Device details
- Pages viewed and referring URLs
- General usage statistics
C. Cookies & Tracking Technologies
We use cookies to:
- Remember items in your shopping cart
- Keep you logged in
- Analyze site performance
- Personalize your browsing experience
You may disable cookies in your browser, but parts of the site may not function properly.
2. How We Use Your Information
We use your information to operate and improve our online store, including:
- Processing and fulfilling orders
- Communicating about your order status
- Responding to questions or customer support requests
- Customizing your shopping experience
- Sending promotional emails (you may unsubscribe anytime)
- Improving website performance and functionality
- Preventing fraud and ensuring site security
3. Sharing Your Information
We do not sell or trade your personal information.
However, we may share information with trusted third-party service providers who help operate our business, including:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers
- Email marketing platforms
- Website hosting and analytics services
These providers only receive the information necessary to perform their functions and are obligated to keep your data secure.
We may also share information if required to comply with legal obligations.
4. Payment Security
All payments on our website are processed through secure, industry-standard payment gateways. Custom Encounters does not store complete credit card details on our servers.
5. Protecting Your Information
We use administrative, technical, and physical measures to protect your personal data from unauthorized access, loss, or misuse. While no online transmission is 100% secure, we strive to maintain a high level of protection.
6. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal data, including the ability to:
- Access the information we have about you
- Request updates or corrections
- Request deletion of your data (when legally allowed)
- Opt out of marketing communications
To exercise these rights, contact us at the email below.
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.
8. Children’s Privacy
Custom Encounters does not knowingly collect information from children under 13. If we discover such data has been provided, we will remove it promptly.
9. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes to our practices or legal requirements. The “Last Updated” date at the top will indicate when changes were made.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
Custom Encounters
Email: office@customencounters.com
Phone: 269-539-6610
Address: PO Box 33 Lawrence MI 49064