Shipping Policy

Shipping Policy for Custom Encounters

Last Updated: 12-5-2025

Thank you for shopping with Custom Encounters. We work hard to ensure your order arrives quickly, safely, and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is received.
Processing times may be extended during:

  • Holidays
  • High-volume periods
  • Sales events
  • Custom or made-to-order products

If any significant delays occur, we will notify you by email.

2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on:

  • Your shipping address
  • Shipping method selected
  • Weight and size of your order

Estimated delivery times are provided at checkout. These are estimates and not guaranteed.

Once shipped, delivery times depend on the carrier. Custom Encounters is not responsible for delays due to:

  • Weather conditions
  • Carrier issues
  • Customs processing
  • Incorrect addresses provided by the customer

3. Domestic Shipping

We currently ship within United States.
Delivery typically takes 3–7 business days, depending on the service selected.

4. International Shipping (optional—keep or remove)

If you ship internationally, include this section:

We offer international shipping to select countries. International customers are responsible for:

  • Customs duties
  • Import taxes
  • Additional country-specific fees

These charges are not included in our prices and are collected by your country’s customs agency.

International delivery times vary widely and may take 7–21 business days or longer depending on customs and local postal services.

5. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information (if available for your chosen shipping method). Tracking updates may take 24–48 hours to appear.

6. Shipping to PO Boxes, APO/FPO, or Restricted Addresses

Some carriers may not ship to PO boxes or military addresses. If there are restrictions, we will contact you to arrange an alternative delivery method.

7. Wrong or Incomplete Addresses

Please double-check your shipping address at checkout.
If an order is returned due to:

  • An incorrect address
  • Missing apartment numbers
  • Undeliverable location

…we may contact you for correction. Additional shipping costs may apply for re-delivery.

We are not responsible for packages delivered to incorrectly provided addresses.

8. Lost, Stolen, or Damaged Packages

Once a package is marked “delivered” by the carrier, it is considered delivered. Custom Encounters is not responsible for:

  • Lost packages
  • Stolen packages
  • Damage caused during transit

If a package arrives damaged, notify us within [Insert #] days with photos of the product and packaging. We will assist with filing a carrier claim and provide next steps.

9. Pre-Order or Backorder Items

If you offer pre-orders/backorders, include this:

Some items may be offered as pre-orders or backorders. These items ship once available. Estimated shipping dates will be listed on the product page. Orders containing both in-stock and pre-order items may be shipped separately at our discretion.

10. Contact Us

If you have questions regarding your order or our shipping process, contact us:

Custom Encounters
Email: Office@custemencounters.com
Phone: 269-539-6610
Address: PO Box 33 Lawrence MI 49064