Terms and Conditions

Terms & Conditions for Custom Encounters

Last Updated: 12-5-2025

Welcome to Custom Encounters. By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by the following Terms & Conditions. Please read them carefully. If you do not agree with any part of these terms, you must discontinue use of our website.

1. Overview

These Terms & Conditions govern your use of our website, online store, and any products or services offered by Custom Encounters. Throughout the site, “we,” “us,” and “our” refer to Custom Encounters.

2. Use of the Website

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the site. You agree not to:

  • Engage in fraudulent or unauthorized transactions
  • Attempt to interfere with website security or functionality
  • Upload harmful code, malware, or disruptive content
  • Use automated systems (bots, scrapers) without permission

We reserve the right to terminate access for users who violate these terms.

3. Product Information & Availability

We strive to provide accurate descriptions, images, and details for each product. However:

  • Colors and appearance may vary based on screens and materials
  • Quantities may be limited
  • Prices and availability are subject to change without notice

We reserve the right to discontinue any product at any time.

4. Orders, Payments & Billing

By placing an order with Custom Encounters, you represent that:

  • You are legally capable of entering into a binding contract
  • All information provided is accurate and complete
  • You are authorized to use the payment method submitted

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased
  • Update or modify pricing errors

If your order is canceled after payment, we will issue a refund promptly.

5. Shipping & Delivery

Shipping times provided at checkout are estimates. Once an order has been shipped, delivery timelines depend on the carrier. Custom Encounters is not responsible for delays caused by:

  • Carriers
  • Weather conditions
  • Customs processing
  • Incorrect shipping information provided by the customer

Customers are responsible for any customs duties or import taxes.

6. Returns, Refunds & Exchanges

Our return and refund policies are detailed in our separate Return Policy page. By making a purchase, you acknowledge that you understand and agree to those terms.

If you need help creating this page, I can draft a matching Return Policy as well.

7. Intellectual Property

All content on the Custom Encounters website—including text, graphics, logos, product images, and designs—is the exclusive property of Custom Encounters or licensed to us. Users may not reproduce, distribute, modify, or exploit any content without prior written consent.

8. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality of your login credentials
  • You agree to notify us of any unauthorized use or security breach
  • We may suspend or terminate accounts that violate these terms

9. Third-Party Services & Links

Our website may contain links to third-party websites. We are not responsible for:

  • The content on those sites
  • Their privacy practices
  • Any damages resulting from your use of third-party services

Use of third-party payment processors (e.g., PayPal, Stripe) is governed by their own terms.

10. Limitation of Liability

To the fullest extent permitted by law, Custom Encounters is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages resulting from website errors, downtime, or unauthorized access

Your sole remedy for dissatisfaction is to stop using the website or request a refund according to our policies.

11. Warranty Disclaimer

All products are sold “as is” unless otherwise stated. To the maximum extent allowed by law, we disclaim all implied warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

Some jurisdictions do not allow limitations on implied warranties, so these exclusions may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless Custom Encounters and its affiliates from any claims, damages, losses, or expenses arising from:

  • Your use of the website
  • Violation of these terms
  • Infringement of any third-party rights

13. Governing Law

These Terms & Conditions are governed by the laws of Michigan USA, without regard to conflict-of-law principles. Any disputes will be handled by the courts located in Paw Paw Michigan.

14. Changes to Terms

We may update or revise these Terms & Conditions at any time. Changes will be posted on this page, and continued use of the site constitutes acceptance of the updated terms.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Custom Encounters
Email: office@customencounters.com
Phone: 269-539-6610
Address: PO Box 33 Lawrence MI 49064